FICO Off Campus Drive 2022 – Off Campus Jobs, Walkin Drive, Recruitment, Careers, Eligibility, Salary, Skills, Selection Process : FICO company is going to recruit candidates for graduates through off campus. The candidates who are completed in BE/B.Tech, ME/M.Tech, MCA, Any Degree Branches Eligible to apply. Here you can check FICO address, date of interview, eligibility details, interview syllabus, selection process, apply link, application procedure details are given below.
Job Description For FICO Off Campus Drive 2022
“As a Product Support Engineer, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio. You’ll collaborate through innovation with IT, operations teams, product development and product management.” – VP, Product Support.
- What You’ll Contribute
- Product/Customer support for global clients.
- Manage the flow of customer’s incidents via telephone, Cases/Incidents, and working with next level support, Infrastructure teams, Product teams and manage end-to-end communication with clients based on agreed SLAs.
- Triage and escalate incidents in a timely manner according to standard operating procedures.
- Act as a liaison between engineering and consulting teams to resolve incidents.
- Maintain and determine ways to improve the customer experience, always demonstrating a strong client-focus with professional communication.
- On-board customers to the support portal in real-time for assigned region.
- Exercise judgment within defined practices and procedures, provide status on progress and makes recommendations on process improvements.
- Manage work assignments, priorities, and schedules with input from senior specialists or direct manager.
Skills Required For FICO Off Campus Drive 2022
- Bachelor’s degree or equivalent.
- Sound understanding in managing, handling, and troubleshooting multi-tier Cloud applications/software products and on-premise solutions.
- Good customer-facing skills in general to handle phone and emails of clients.
- Good understanding about Enterprise level application support and infrastructure Support.
- Good knowledge on Cloud Platform.
- Flexible to work primarily in shifts, 24×7 environment
- Demonstrates the ability to troubleshoot issues, disturbances, and failures in platform and systems, and work with internal and external stakeholders to restore functionality.
- Ability to prioritize and manage multiple incidents.
- Demonstrated ability to interact with diverse customer base successfully.
- Knowledge/prior exposure to Incident/Problem/Change Management. Process knowledge e.g. managing / tracking / etc.
- Thrives in a fast-paced environment with the ability to successfully manage and prioritize multiple tasks.
- Understanding of ITIL framework
- Knowledge of AWS concepts
- Basic knowledge on Monitoring tools.
- Excellent written and verbal skills.
Selection Process For FICO Off Campus Drive 2022
- Aptitude Written Test Online
- Group Discussion
- Technical Interview
- HR Interview
FICO Placement Papers 2022 – Download Pdf
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Documents to be Carried for FICO Jobs 2022
- You should carry a copy of the Latest Resume.
- Aadhar Card (original and photocopy) with three passport size photographs are must.
- You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
- Students should have all the essential educational certificates along with the xerox copies.
How To Apply For FICO Jobs 2022
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.CLICK HERE TO APPLY ONLINE !